Don Peppers’ blog posts are followed by nearly 300K on LinkedIn. He was among the first invited to be a LinkedIn Key Influencer when the program began in 2012. Today, he is one of LinkedIn’s top CX experts.

Don's Blog

Open Letter to Employers: Time to Improve Your Workers’ Financial Lives!

Hourly workers are the lifeblood of your company. They are the ones who have the most direct conversations and interactions with your customers. They are the ones who run the machines that make, repair, and distribute your products. They’re the ones who fix the problems that impede your service, and apply the policies that make…

How to Get the Most Out of LinkedIn, Facebook, Twitter, and Other Networks

Networks of connected people have a certain type of structure, and this structure affects how you benefit from your own connections, either on LinkedIn or in any other context. More than 40 years ago, Mark Granovetter of Johns Hopkins University studied the diffusion of information through a social network and wrote a landmark paper that…

What Costco Knows About Customers and Everyone Else Ought to Learn

If there’s one central theme running through news stories and commentary about the business imperative at retailers and other “dirt world” companies these days, it has to do with cost reduction, automation, efficiency, and shareholder value. And the primary victims of this drive for efficiency are the hourly workers who find their pay squeezed and…